What is a Standard Operating Procedure (SOP)?

For an entity to be motivated with a regular purpose of business growth need efficient compliance of internal controls and procedures. Every entity runs with a distinct set of protocols. A Standard Operating Procedure (SOP) is a set of written instructions that document a custom or recurring activity that is followed by employees in an organization.

An SOP, in reality, defines predictable practices in all businesses in which the quality standards exist. SOPs play key role in the small businesses. SOPs are all about the procedures, policies and standards one needs to imply the way of working in the marketing, administration and operation within your business to make certain the business goals.

The process is being the strong and sturdy

The process helps to create:

• develops troubleshooting approach that allows required focus on solving the problem
• efficiencies and consequently the profitability
• effective roadmap for the resolution of issues
• protection of employers in areas of potential responsibility and personnel matters
• steadiness and dependability in production and service
• whether it be by a regulatory body or a partner, become first line of defense in any assessment
• smaller number of errors in all business areas
• a way to resolve conflicts between partners
• safe and healthy working environment

Every business contains a sole market. Every entrepreneur works with unique style for leadership and every industry possesses its own practices. No two businesses can have the alike set of SOPs.

Here few typical SOPs’ list we are working for:

Administration & Finance

• Accounts payable process – Capitalize on cash flow whereas meeting all payment deadlines
• Accounts receivable – billing and collections process
• Sales, Marketing & Customer Service
• Approval of external communications: press releases, social media, advert, etc.
• Delivery process for service with response times
• Policies for exchange, refund, warranty, guarantee
• Recognition & resolution of complaints, customer suggestions and comments,

Production/Operations

• Production line objectives
• Process for the Equipment maintenance
• Procedures for the inspection
• Training to staff

Staff Employment

• work descriptions
• appraisal for performance
• Internet and social media usage for business purposes
• corrective action and discipline making
• employee orientation training